Shipping & Return Policies
*Free Shipping Terms and Conditions
Free shipping is eligible for orders over $49 within US territories. We do not provide free shipping for international customers, but international customers will benefit from our commercial discounted shipping rates.
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return process, please write to firstname.lastname@example.org with your order number and reason for returning. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 90 days after delivery
Once free return is granted, we will send you a return shipping label via your email. Download it, and attach it on your return box.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may few days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
If the price of an item returned has changed since the purchase, the original paid amount will be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you the return shipping label via your email. Download it, and attach it on your return box.
To return your product without the provided shipping label, please mail your product to:
Kids Travel Boutique, Inc
3 Lutz Road Plainview New York US 11803.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Have additional questions? Please email email@example.com